Frequently Asked Questions

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Purchases

College Bookstores
If you are an instructor and would like to use our books in your class please have your bookstore contact us to place an order. The bookstore may contact us by phone: 913-262-2664, fax: 913-722-4936, or email:, to place an order.
High Schools
Textbooks orders can be placed directly with us by calling: 913-262-2664, faxing: 913-722-4936, or email:. Our Autodesk software textbooks are also still available from your Autodesk Educational Reseller.
Individuals and Students
Our books can be ordered through online vendors such as Amazon, Barnes & Noble or by placing a special order at your local bookstore. There is a link to Amazon on each book page that will take you to that specific book on Amazon.
Bookstores outside the US and Canada
Bookstores outside the United States and Canada can purchase books from our distributor Baker & Taylor, www.btol.com.
Trade Bookstores
Contact our distributor Baker & Taylor, www.btol.com.
Order Processing
Orders are generally shipped within two days of receiving the order. Ground shipping takes between two to three business days. If you supply us with your email address we can send you the tracking information.

Downloads

Where can I find book downloads?
Some books may require files to be downloaded from our website in order to complete the exercises covered in the book. These downloadable files may be found by visiting a book's detail page on our website. If there are downloads available for this book they will be listed below the book cover under the tab titled "downloads". From there you can find links to all the available downloads for that book. If you do not see a tab titled "downloads" or any links for downloads then no downloads are available for this book at this time.
Where are downloaded files saved?
Windows based PC

Files are usually downloaded to the Downloads folder or the Desktop. If you are using Windows Vista or Window 7, you can locate the Downloads folder by clicking on the Start menu, then selecting your username at the top right corner of the Start menu. The Downloads folder will be located within this folder. If you are using Windows XP, you can locate the Downloads folder by clicking on the Start menu, then selecting Documents, My Documents. The Downloads folder will be within the My Documents folder. Once you are in the Downloads folder you can locate the download by name, or you can sort the files by the date modified option and look for files downloaded today.

If your file is not in the Downloads folder, the settings on your browser may be set to download to a different location. Depending on which browser you are using, you can change the location using the instructions below:

Internet Explorer

  1. Click on the Gear in the upper right corner of your browser, and then select View downloads.
  2. In the View Downloads window, you will find your download. You can choose to save your downloads to a different location by clicking on the Options button. Then in the Download Options dialog box click on Browse, and choose a new download location.

Firefox

  1. Click on Tools at the top of the browser. Select Options from the drop down list.
  2. Open the General tab and locate the Save files to: option. You can check to see where your files are being downloaded to, and you can also change the location by selecting the Choose button, and choosing a new location.

Chrome

  1. Click on the Chrome menu on the right side of the browser toolbar.
  2. Click on Settings.
  3. Click on Show advanced settings and locate the Downloads options. You can check to see where your files are being downloaded to, and you can also change the location by selecting the Change button. You can also select “Ask where to save each file before downloading” to choose the download location for each file you download.
Mac

The Downloads folder is generally the default location for downloads. To access your downloaded file, click on Finder, and select your username; then select the Downloads folder. Look for the file that you downloaded in the list of downloads, or sort the files by date and look at the most recent downloads.

If your file is not in the Downloads folder, the settings on your browser may be set to download to a different location. Depending on which browser you are using, you can change the location using the instructions below:

Safari

  1. Open the Safari menu located in the top left corner of the browser.
  2. Select Preferences…
  3. Open the General tab and locate the Save downloaded files to: option. You can check to see where your files are being downloaded to, and you can also change the location by using the drop down menu option.

Firefox

  1. Open the Firefox menu located in the top left corner of the browser.
  2. Select Preferences…
  3. Open the General tab and locate the Save files to: option. You can check to see where your files are being downloaded to, and you can also change the location by selecting the Choose button, and choosing a new location.

Chrome

  1. Open the Chrome menu located in the top left corner of the browser.
  2. Select Preferences…
  3. Open the Under the Hood tab and locate the Downloads options. You can check to see where your files are being downloaded to, and you can also change the location by selecting the Change button. You can also select “Ask where to save each file before downloading” to choose the download location for each file you download.
What is a zipped (compressed) file, and what is the purpose of them?

A zipped file is a file that contains one or more files that are compressed to take up less storage space. Zipped files can be transferred between computers more quickly than uncompressed files.

How do I unzip files and folders?

Windows

To extract everything in the compressed folder, right click the folder, and then select Extract all. You can then choose the destination of the uncompressed files. The files can be extracted into the same location as the zipped folder or be moved to a new location.

-or-

To extract individual files or folders, open the compressed folder and then drag the files or folders you want to extract to a new location.

Mac

To uncompress (expand) an item, double-click the .zip file, and the file or folder will be uncompressed into the same folder the compressed file was in.

What's the difference between exclusive content and nonexclusive content?

Many of our books have files available for download on their details page. These files come in two varieties: nonexclusive content and exclusive content.

Nonexclusive content are files that anyone can download at any time and generally consist of exercise files that are used within the tutorials presented in the book. This is usually the minimum files necessary to follow along in the book.

Exclusive content generally consists of additional files that will help you learn material easier or covers bonus topics not covered in the text. To gain access to exclusive content you will need to register your book with the access code that comes with the print copy of your book. If you have purchased an eBook you can email: a proof of purchase to receive a free code.

Why did my download stop before finishing?

If you experience problems while downloading files, such as the download stops before finishing, it may be the result of an unstable internet connection, too much internet traffic through your connection or the use of an outdated web browser.

If you are using a WI-FI connection, check to make sure you are within range, that the signal strength is good and that the connection is persistent. Also, check to make sure you do not have any other bandwidth intensive programs or web pages open. This includes streaming videos, streaming audio, video conferencing, online gaming or other large downloads. Close anything that isn't necessary. Finally, check to make you are using the newest version of your web browser and all updates have been applied. We recommend using Google Chrome or FireFox.

Why is a download blocked or giving me a warning?

In some rare instances, Google Chrome or other browsers will display a warning when you try to download a file from our website that is ‘unknown’ or ‘uncommon’. Some browsers, such as Google Chrome, check the files that you download from the internet against a database of known malicious files and a list of known safe files. Occasionally, files that are new to our site are not yet in Chrome’s known safe files list and for this reason they might display a warning. Additionally, because we provide files for a wide variety of software some of the file types might not be known to Google Chrome. For more specific information regarding this please visit Google Chrome’s blocked downloads help page.

Are these files safe to download and use?

SDC Publications takes every step to ensure the files we provide to you are safe to use. We always scan our files with antivirus software before making them available to you on our website. If you ever have a concern about a download we encourage you to please contact us immediately. We recommend that you use caution whenever you download any file from the internet and that you scan any file you downloaded from the internet with your own antivirus software before opening it.

eBooks

What eBook platforms do you support?

Our books can be purchased as eBooks through a variety of platforms. Currently you can buy our books as eBooks through Google Play Books and Redshelf.

How do I buy your eBooks?
  1. Start by browsing our website
  2. When you find a book that you would like to purchase, go to its details page.
  3. Next to the cover you should see a yellow button that says 'Purchase Options'. Click on it.
  4. Now a box will appear giving you several options for purchasing this book. If this book is available as an eBook there will be a section titled 'eBook'.
  5. Within this section locate the blue button labeled 'Buy Google eBook' and Click it.
  6. The Google eBook page where this book can be purchased will open.
  7. From here you can make your purchase through the Google eBookstore.
What about the included access code or disc?
If you have purchased an eBook that normally comes with an access code or a disc you can obtain this content by forwarding us a proof of your purchase. Please email: to request this content. Upon verifying your purchase we will provide you with an access code or a link to download the files.

Access Codes

What is an access code?

Some of our books feature exclusive bonus content that we make available as a download from our website. We make this exclusive bonus content available to customers by including a unique access code in our books. Exclusive content consists of additional files that will help customers learn material easier or covers bonus topics not covered in the text. This could include videos, bonus chapters, additional exercises, etc. Nonexclusive content, such as exercise files, are not tied to the access codes and are freely available to anyone from our website.

This access code can only be used by one registered user. The code will give the customer access to electronic materials that are associated with the book. The code, along with directions, can be found on the inside front cover of the book.

What happens when I redeem an access code?

When you redeem your access code the book that is associated with that access code gets added to your SDC Publications library and provides you with access to the exclusive bonus content for that book. To access this bonus content you can navigate to your SDC Publications library and click on the book’s cover. This will open a window where you can download all the files for the book. Alternatively, while logged in, you can navigate to the book’s details page on our website and download all the book’s files directly from this page.

Do all books include an access code?

No. Only some of our books come with access codes. We include access codes in books that include bonus material such as videos or bonus chapters.

Where do I find my access code?

If your book includes an access code it can be found on the inside front cover of the book along with instructions to redeem your access code.

How do I redeem an access code?

Instructions for redeeming your access code are included on the inside of the front cover of your book along with the access code. Note that not all books come with an access code.

The instructions for redeeming an access code are generally as follows:

  1. Login to your SDC Publications account or register at SDCpublications.com/Register.
  2. Once you are logged in to your account visit SDCpublications.com/Redeem.
  3. Enter your access code in the form provided and click redeem code.
  4. Go to SDCpublications.com/Library to access this book’s exclusive content from your account library.
What's the difference between exclusive and nonexclusive files?

We have two categories of files for customers to download. We have exclusive content and nonexclusive content. Exclusive content is made available to customers through the use of our access code system, while nonexclusive content is freely available to everyone.Exclusive content consists of additional files that will help customers learn the material easier or covers bonus topics not covered in the text. This could include videos, bonus chapters, additional exercises, etc.

Nonexclusive content are files that anyone can download at any time and generally consist of exercise files that are used within the tutorials presented in the book. This is usually the minimum files necessary to follow along in the book.

Please bear in mind that not all textbooks contain exclusive content or an access code.

If I bought an eBook can I get an access code?

Yes. If you have purchased an ebook that normally comes with an access code you are entitled to a free access code. To receive your access code please forward us a proof of your purchase. Please email to request this content. Upon verifying your purchase we will email you an access code for the book you purchased.

What if my access code has already been redeemed?

Access codes are one time use. After a code is used the book is added to your library and the access code is made unusable. If you buy a used book there is a good chance that the access code has already been redeemed and you will not be able to access the bonus content. If you are positive you have a new book and the code says it has already been redeemed by another customer check to make sure the book isn’t already in your library. If the book isn’t in your library contact us and we will help you resolve the issue.

If your book was sold as new and the code was redeemed by another customer you may be entitled to a new book or refund from the seller you bought the book from.

What if my access code isn’t being accepted or is unreadable?

In some rare cases a code may become smudged or a printing error may occur that makes it difficult to correctly identify all the characters in your access code and prevent you from redeeming your code. If you experience any issue reading or redeeming your access code please contact us and we will be happy to assist you.

Can I return a book with an access code?

Books with access codes are shrinkwrapped before being shipped. If you bought a book with an access code and the book is in its original, unopened shrinkwrap and the code has not been redeemed the book can usually be returned to the store you purchased it from. You should check to see what the return policy is of the bookstore before making a purchase.

Bookstores that buy books directly from us may return new books with access codes as long as the books are in their original, unopened shrinkwrap and the codes have not been redeemed. Other terms do apply for returning books. See the textbook returns section of this FAQ for more details.

Can I buy just the access code?

At this time we do not sell access codes without purchasing a book.

Do instructors need to redeem an access code?

No. Instructors who have registered with SDC Publications, and had their account approved, have access to the book’s bonus material when logged into their account. As an instructor you may choose to redeem your access code so you can become familiar with how the system works, but this is not necessary.

Whenever you request an examination copy through our website that book gets added to your SDC Publications library. From within your library not only do you have access to the same content that your students do, but you also have access to any instructor resources that are available for that book. Additional tools are also available to manage your library.

Please note that instructor accounts that have not been verified or that have been denied do not have the same access privileges as verified instructor accounts.

Returns

Textbooks
  • Return authorization is not required.
  • All returns must be made within 12 months of the date of invoice.
  • We have a 20% restocking fee.
  • All books may be returned.
  • Returned books must be in resalable condition. Damaged books will be rejected.
  • A credit memo will be issued shortly after receiving your return.
  • Our return address is:
    6800 Squibb Rd.
    Mission, KS 66202

Educational Use

Examination Copies
Instructors at the high school and college level that are located in the United States and Canada are eligible to receive examination copies. Exam copies may be requested through our website, by emailing: , or by calling: 913-262-2664.

To request examination copies online:

  1. Browse our books
  2. Add books to your exam copy cart by clicking "Add to Exam Cart" from their details page
  3. Place your request by viewing the cart and clicking "Complete Request"
  4. Provide your shipping information
  5. Confirm and complete your request
Instructor Resources
Instructor resources are available for some of our books. These may be found by visiting a book's detail page on our website. The link to the instructor resources is below the book’s title in the right hand column of links. From there you can find a link to all the available instructor resources for that book. If you do not see a link for instructor resources then no instructor resources are available.

Instructor resources may be obtained in one of three ways depending on the resource:

  • Some resources may be downloaded from our site by anyone.
  • Other resources require you to first register with us as an instructor. Then once you are verified you will be able to download these resources.
  • The third type of resources are those that have to be shipped. These are included with examination copies when request through our site or you may contact us to request just the resources.

All resources may be obtained by contacting us by email: or phone: 913-262-2664.

Educational Discount
SDC Publications is proud to support higher education by offering an educational discount on all our books ordered by college bookstores and high schools. Please see the above information for ordering information. To check the net price of any of our textbooks or request a price list please contact us by email: or phone: 913-262-2664.
Students with print disabilities

Disability service coordinators may request electronic files for students who have a documented print disability. Certain criteria must be met in order for us to send the electronic file:

  • The student must have a documented disability.
  • The student must be enrolled in a class that requires the title.
  • The student must have proof of purchase for a print copy of the title.

To request electronic files, please email .

Software

Autodesk
  • We offer various Autodesk educational software options depending on the software package and version. These are only available when bundled with a textbook and may effect the price of the textbook. See specific textbook pages for further details.
  • Students may download Autodesk software for free from http://students.autodesk.com. All you need is a student email address.
  • Software is only available when packaged with a book. We do not sell the software alone.
  • If you are a student having trouble installing your Autodesk software please contact the Autodesk Activation and Registration Team at 1-800-551-1490. SDC does not provide technical support. We cannot replace serial numbers.
SOLIDWORKS

SOLIDWORKS 2012 and newer

Until 2012 the Student Design Kit (SDK) was included with each SOLIDWORKS textbook from SDC Publications. However, the SDK Program has been terminated by SOLIDWORKS Corporation.

Students will now have access to free copies of SOLIDWORKS through a different means. When a school purchases its SOLIDWORKS license, a number of free licenses are available for students. In order to determine how many free licenses are available for students, instructors need to contact SOLIDWORKS directly.

The contact person at SOLIDWORKS is Chris Morse. Her telephone number is (781) 810-5443. Her email address is christine.morse@3ds.com. She will provide software license codes and work with you to make sure that you have enough licenses for every student.

Creo

Creo Schools Edition Software

Each book will include a license card that allows students to download their own copy of Creo 3.0 and is included at no additional cost. This access card is only available when the books are purchased by a school bookstore.

Please Note: Used copies of this book will not include this software.

Obtaining Software
Software must be purchased and is not available with examination or desk copies. Software is only bundled with textbooks that are purchased directly from SDC Publications to schools for educational use.

Pricing

Bookstores
Suggested educational pricing for academic bookstores is 25% over the net price. For more information or specific pricing information, please contact us.